Complaints SG IS (France)

Any difficulties or complaints should be addressed to:

By post:
SG IS (France)
29 Boulevard Haussmann
75009 Paris Cedex


By  internet: An electronic referral form is also available on the website

SG IS (France) undertakes to acknowledge receipt of your complaint within 10 (ten) working days from the date of its dispatch and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be notified by post.
If you are not satisfied with the answer given or in the absence of a response from us, within two (two) months after sending your complaint, you can contact, free of charge, the mediator of the Autorité des marchés financiers, preferably by electronic form on the AMF website, www.amf-france.org/fr/le-mediateur-de-lamf/votre-dossier-de-mediation/vous-voulez-deposer-une-demande-de-mediation or by post, at 17 place de la Bourse 75082 Paris cedex 2.

Access to the complaints system and the processing of complaints are free of charge.

You may refer your complaint to the Société Générale Mediator via either of the following channels:

  • <style type="text/css">a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } </style> Online: via the Mediator’s website: mediateur.societe-generale.fr

  • By post: Société Générale Mediator, 17 cours Valmy, CS 50318, 92972 Paris La Défense Cedex, France

 

Should you accept the Mediator’s position, Société Générale undertakes in advance to implement it without delay.

The Mediator will respond directly to you within a maximum of 90 days of receiving a complete case file, setting out her position based on the applicable law and/or principles of fairness, having considered the facts and arguments put forward by the parties.

In the event of disagreement with the response or solution provided, the complainant may also refer the matter to the AMF Ombudsman

If you are not satisfied with the response or if we do not respond, within 2 (two) months after sending the  If you have a complaint, you can contact the AMF’s Ombudsman, preferably by electronic form on the AMF’s website, www.amf-france.org/fr/le-mediateur-de-lamf/votre-dossier-de-mediation/vous-voulez-deposer-une-demande-de-mediation or by post, at 17 place de la Bourse 75082 Paris cedex 2.

The Client also retains the possibility of making use of the legal remedies available to him, if he is not satisfied with the response provided by SG IS (France) or the outcome of a mediation.